This document constitutes the Terms of Use (hereinafter, the “Terms of Use”) governing access, browsing, and use of the website located at the URL www.lockherenow.com. (hereinafter, “The Website”), owned by Iñigo Casado Martinez – Fernando Peña Torre – Alfredo Peña Martinez CB (hereinafter “Lockherenow”).
Company name: LHN EUROPE S.L.
Tax ID number: B56509300
Registered office: Calle Heros 1 – BJ 48009 Bilbao (Bizkaia) Telephone: 946910211
Email: info@lockherenow.com

Lockherenow is an automated storage facility that allows users to rent lockers to store their belongings. Reservations are made on a calendar day basis, and 24-hour reservations are not available.
The sizes of the lockers and the price per day are detailed below
Medium size (M)
€6.50 – day
Extra Large size (XL)
€12.00 – per day

In the event of any type of blockage or malfunction, users can call +34 685 75 27 27 and/or send an email to info@lockherenow.com.

The booking process is:

1. Go to Lockherenow.com or scan the QR code.
2. Choose the size, date, and duration. Make the reservation.
3. Use the code we send you by email to access the premises and open the locker during the reserved time.
4. Enjoy your dreamed city .
Payments made through the website located at the URL https://lockherenow.com/ will be made by VISA, MAESTRO, or MATERCAR card.
The contract may only be formalized in Spanish.

The retail price includes VAT.

Limits on the use of lockers:

1. Lockers must be used to store items belonging to the user who made the reservation.
2. No illegal purpose or means is authorized through the use of lockers.
3. Food or items that produce odors are not allowed in the lockers.
4. If the locker is used to store an item to be collected by a third party, the user who made the reservation will be responsible for any events that may occur.
5. The user may not remain on the premises longer than necessary to deposit or collect their belongings.
6. Users may not eat or drink inside the premises.
7. It is not permitted to place items of special value (jewelry, electronic devices, etc.) in the lockers, and the user will be responsible for any such action.
8. It is not permitted to take photographs or videos inside the premises. It is also not permitted to take any photographs or videos of the security devices.

Failure to comply with the rental period

The user must empty the rented locker(s) before the expiry date of the requested rental period. Otherwise, Lockherenow shall be authorised to access the locker(s) in order to clear them and allow other users to use them.

In the event of a delay, the user must notify Lockherenow immediately. Provided that Lockherenow has been informed that belongings remain in the locker and such belongings can be located, Lockherenow will attempt to contact the user in order to facilitate their return. The user shall be required to pay €20 for each day of delay.

If the user has not previously informed Lockherenow that they will be delayed in collecting their belongings and the locker is reserved or subsequently assigned to another customer, Lockherenow cannot guarantee the safekeeping, location or recovery of any belongings remaining inside. If a new user accesses the locker and removes the luggage in order to use the locker, Lockherenow shall not be liable for any incident arising from such situation.

Where Lockherenow has been informed of the existence of forgotten items and such items can be located, it will make reasonable efforts to identify and temporarily store them for a maximum period of fifteen (15) days. Once this period has elapsed without the items having been claimed, or without Lockherenow having been able to contact the User, the items shall be deemed abandoned and Lockherenow may cease to store them and dispose of them as it considers appropriate.

Luggage collection and end of the reservation period

The customer undertakes to remove their belongings before the end of the booked reservation period.

If the belongings are not collected within this period, the company does not guarantee the exclusive availability of the locker, which may be assigned to a new customer for subsequent periods. In such case, the new authorised user may access the assigned locker, with the possibility that any luggage previously left inside may be removed or handled in order to allow use of the locker.

Likewise, where there is no immediate subsequent reservation, the system may require the customer to pay for an additional period in order to continue using the locker.

In all cases, in order to ensure the proper safekeeping and security of their belongings, the customer must remove their luggage within the booked reservation period or notify Lockherenow in advance of any delay. Once this period has ended, and particularly where Lockherenow has not been informed that belongings remain inside the locker, the company cannot guarantee their safekeeping, location or recovery.

Video surveillance.

Some of our premises are equipped with security cameras, which serve as a deterrent and as support for security. These systems may be subject to occasional interruptions due to maintenance, equipment replacement or technical issues, during which footage may not be recorded or may not be accessible. Recordings are kept for a maximum of two weeks, unless they must be retained due to an incident reported within that period. We therefore recommend reporting any incident as soon as possible.

Responsibility
Lockherenow is responsible for transactions. SSL (https://lockherenow.com) security is used. Data is entered on a secure page.
Contract
At Lockherenow, we want you to be satisfied with your contract. Therefore, we offer you the option to cancel it (withdrawal). This right of withdrawal must be exercised 24 hours before the date on which the reserved service begins. You must notify us of your decision to withdraw by emailing info@lockherenow.com.
The purchase amount will be refunded once the status of the booking has been verified, using the same payment method used for the purchase and, in any case, within a maximum of 14 calendar days from the receipt of the withdrawal request. The costs arising from the exercise of the right of withdrawal shall be borne by the buyer.
Cancellation must be made 24 hours before the start of the reserved service, after which time it will not be possible to cancel. If any user has any questions about the cancellation policy, or any comments, they can write to info@lockherenow.com.

Minimum age for purchase
The minimum age for purchase is 18 years old.
Delivery policy
The security code to open the door and locker will be delivered by email within 5 minutes.
Improper use of lockers
Lockherenow reserves the right to remove any item that does not comply with the regulations and is authorized to call the police and report the conduct. The User is responsible for all items in the locker they have reserved. In any case, the removal of prohibited items will result in a penalty of 200 euros.
Damage caused to lockers
The user will be responsible for any damage caused to the lockers. The user will not only have to pay for the physical damage caused to the lockers, but also for any future losses that may be caused for each day that they are unusable. The cost of repair or replacement is set at €1,500 per locker.
Payment of penalties
Penalties must be paid by the user by bank transfer to the account indicated by Lockherenow.

Lockherenow’s obligations

In the event of an incident attributable to the service that prevents the customer from accessing their belongings or continuing their journey as planned, the company’s liability shall be limited to covering one (1) night’s accommodation up to a maximum of €150 per booking. This cover applies to a single person per booking, except in the case of XL locker bookings, where accommodation for a maximum of two people may be covered, subject in all cases to the combined maximum limit of €150 per booking.

Furthermore, where the customer’s final destination is within Spanish territory, the travel expenses necessary to continue the journey may be covered, limited exclusively to public land transport (bus or train). This cover applies to a single person per booking, except in the case of XL locker bookings, where it may be extended to a maximum of two people included in the same booking. Flights, hire cars, taxis and any other means of private transport are expressly excluded. 

Lockherenow’s liability limit
Lockherenow is not responsible for the safekeeping of packages. The user is solely responsible for the goods they place in the rented lockers. Notwithstanding the above, in the event of theft, Lockherenow has taken out an insurance policy on behalf of Users that covers losses due to theft up to a maximum of €500 per locker. This insurance does not cover the loss of money, jewelry, precious stones or metals, watches, plasma screens, and in general technological objects (LCDs, GPS navigators, mobile phones, computers, tablets), art objects, antiques, memory cards, or any other medium containing data or images.
Complaints
If the User considers that they have grounds for filing a complaint, they may do so by sending an email to the following address: info@lockherenow.com
At Lockherenow, we will try to resolve the incident and find a satisfactory solution for both parties.
Applicable law and jurisdiction
These General Terms and Conditions are governed by Spanish law. The parties submit to Spanish jurisdiction to resolve any dispute arising in connection with this Agreement.info@lockherenow.com